Update: I have updated my review after Milts acknowledged their error and made it right by crediting me back 140.00. That is the service I was used to! Thanks Milts! Previous post: I have been taking my BMW’s to Milts way back when the original owner named Milt was there. I have always received great service and customer service. However, last week Milts service fell short. We had them check for a burning smell coming from under the hood. They charged us 140.00 to diagnose the problem. I also had them do an oil change which both ended up costing over 300.00. They told us they believed the problem was corrected. After a week of driving the car, the smell was getting worse! We took the car back, they came back with a laundry list of things that needed to be repaired and charged us another 140.00 to diagnose the problem. I am extremely disappointed in them for charging us 140.00 twice to diagnose the problem when they should have caught it the first time.
Vonda, My apologies that you had a sub par visit. Thank you for being with us for 17 years. We did note the oil leaks present on the first visit under the inspections tab and failed to provide you with the quotes for the repairs. You should not have seen a charge on the second visit. We have processed a refund to make it right. -Adrian
- Milt's Service Garage