The gentleman who greeted me in the morning was well informed, courteous, and patient. The shop identified a problem that the BMW dealership where I bought the car (with an expensive 2 year service agreement) was never 'able to identify' -- meaning it needed a special part and to have the tires removed so the sensor saying it was flat would stop lighting up all the time. It goes to show that this shop really knows its stuff, and that they are honest. The lady who drove me home and picked me up again when my car was ready was really nice, too and this extra-mile service made the repair very convenient. I will bring my BMW back for all my service needs.